Support / 支持
应用能做什么
- 创建入住或退租检查记录，按房间拍照并添加备注。
- 免费预览完整 PDF 报告（可切换中文／英文报告语言）。
- 一次购买后，无限次导出并分享 PDF。
- 数据保存在本机，无需注册账号。
常见问题
为什么导出需要付费？
记录与预览永久免费。一次解锁后可无限导出 PDF，无订阅、无广告。
如何恢复购买？
打开应用 → 设置 → 恢复购买。请使用当初购买时的同一 Apple ID。
照片去哪了？
照片仅保存在本机应用数据中。删除记录／房间／全部数据，或卸载应用，都可能导致照片不可恢复。
报告有法律效力吗？
没有。报告由您自行拍摄与整理；照片“添加时间”表示导入应用的时间，不构成认证拍摄时间或法律效力声明。
相机权限被拒绝怎么办？
仍可从相册添加照片。也可在系统设置中重新开启相机权限。
联系支持
邮件：roomtrail@ootdeasy.com
请附上：设备型号、iOS 版本、问题发生步骤，以及是否与购买／导出相关。
我们通常在 2–3 个工作日内回复。
What RoomTrail Does
- Create move-in or move-out inspections, photograph rooms, and add notes.
- Preview the full PDF report for free (Chinese or English report language).
- After a one-time unlock, export and share PDFs unlimited times.
- Data stays on your device — no account required.
FAQ
Why is export paid?
Recording and preview stay free. One unlock enables unlimited PDF export. No subscriptions or ads.
How do I restore a purchase?
Open the app → Settings → Restore Purchases, using the same Apple ID.
Where are my photos?
Only in on-device app storage. Deleting inspections/rooms/all data, or uninstalling, can make them unrecoverable.
Is the report legally certified?
No. You create the content yourself. “Added” times reflect import time into the app, not certified capture time.
Camera permission denied?
You can still add photos from the library, or re-enable camera access in iOS Settings.
Contact
Email: roomtrail@ootdeasy.com
Include device model, iOS version, steps to reproduce, and whether the issue involves purchase or export.
We typically reply within 2–3 business days.